Enterprise Intelligence

Big Data offers huge possibilities for changing the way companies affect business processes, products, services and customers. However, it’s unstructured data that is growing the most, and this is where insight and analysis technologies present the greatest opportunity.

Logikal has partnered with Verint to provide a comprehensive Big Data / EIS offering which includes:

• Enterprise Workforce Optimisation
For years, organisations have scrutinized their contact centres to gauge performance, cost, and customer satisfaction. But contact centres are only one factor in the overall customer experience equation. Other areas of the organisation, such as branch operations, marketing and customer care, and back-office operations all contribute to customer perceptions about your business.

• Voice of the Customer Analytics
The Voice of the Customer Analytics solution provides a complete set of analytics for examining information from channels customers use to communicate with—and about—your business, including phone, chat, and social media. By leveraging this information, you can respond more effectively to customer and market demands.

Enterprise, Intelligence

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